1. Introduction

This Privacy Policy describes how Safix Technologies LLC and Safix Technologies OÜ (collectively "Safix," "we," "us," or "our") collect, use, store, and share your personal information when you use our Safix platform (mobile application and websites) and related services.

We are committed to protecting your privacy and processing your data transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union.

By using the Safix platform, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our platform.

Please note : Safix Platform is currently in beta testing. Some features may be limited, and data processing methods may change as the service improves. All changes will be reflected in updates to this Policy.

2. Who We Are

• Safix Technologies LLC : Registered in Delaware, USA, and is the owner of Safix's intellectual property and brand. Safix Technologies LLC is the primary data controller.
• Safix Technologies OÜ : Registered in Estonia and is a subsidiary responsible for Safix's operations in the European Union (EU). Safix Technologies OÜ acts as the GDPR representative and Digital Services Act (DSA) contact point for EU users

3. What Information We Collect.

We collect information that allows us to provide, maintain, and improve our services. The types of information collected include :

1. Information you provide to us directly:
• Account Data : First name, last name, email address, phone number, date of birth, payment information (e.g., credit card details, which are processed by third-party payment systems and not stored directly by us).
• Profile Data : Profile picture, preferences (e.g., preferred service type), quick access addresses
• Vehicle Data : Information about vehicles you add to the platform, including make, model, license plate number, year of manufacture, color, and other characteristics necessary for identification and service provision.
• Communications : Messages sent through the platform (e.g., chat with a driver), feedback, ratings, support messages.
• Service-Related Data : Information about orders, trips, deliveries (time, pick-up/destination location, order details).
2. Information we collect automatically when you use the platform :
• Location Data : Precise or approximate location data of your device, collected to enable service operation (e.g., to find the nearest driver, track a trip). Location data collection may occur when the app is active, and, with your consent, when the app is running in the background.
• Usage Data : Information about how you interact with the platform, including access dates and times, app features, pages viewed, app crashes, click information, scrolling, viewing time, and other system activity
• Device Data : Information about your mobile device, such as device model, operating system, unique device identifiers (e.g., advertising identifiers), language, mobile network name, device motion data
• Log Data : IP address, browser type, Internet Service Provider (ISP), referring/exit pages, date/time stamps
3. Information we receive from other sources :
• From Drivers : Feedback and ratings about you as a user
• From Third-Party Partners : For example, from payment systems, identity verification service providers, insurance companies
• From Publicly Available Sources :Information from public databases or other publicly available sources

4. How We Use Your Information

We use the collected information for the following purposes :

1. Providing and maintaining services:
• Processing your orders and service requests.
• Connecting you with drivers.
• Processing payments and billing.
• Tracking and managing trips/deliveries.
• Providing customer support and resolving issues, as well as managing services related to your vehicles (e.g., roadside assistance if you have added your vehicle data).
2. Improving and personalizing the platform:
• Analyzing platform usage to improve functionality and user experience.
• Developing new features and services.
• Personalizing your experience based on your preferences and usage history.
3. Security and fraud prevention :
• Verifying the identity of users and drivers.
• Monitoring activity to prevent fraud, illegal activities, and violations of our Terms of Use and Community Guidelines.
• Investigating incidents and ensuring the safety of all participants.
4. Communication:
• Sending notifications about order status, service updates, promotions, and special offers.
• Responding to your inquiries and comments.
• Conducting surveys and collecting feedback.
5. Legal and regulatory requirements:
• Complying with applicable laws, rules, and regulations.
• Responding to requests from law enforcement and other government agencies.
• Resolving disputes and enforcing our agreements.
6. Research and analytics:
• Conducting internal research to understand trends and improve our business processes.
• Creating anonymous and aggregated data for statistical analysis.

5. How We Share Your Information

We may share your information as follows:

• With Drivers: To fulfill your service requests, we share your name, pick-up and destination locations, and, if necessary, contact information (e.g., phone number via anonymous call) with drivers.
• With Other Users: If you are a driver, we may share your name, profile picture, vehicle information, and location with users who request services.
• With Third-Party Service Providers: We partner with third-party companies and individuals who provide services on our behalf, such as payment processing, hosting, analytics, marketing, identity verification, and customer support. These providers have access to your information only to the extent necessary to perform their functions and are obligated to maintain confidentiality.
• For Legal Reasons: We may disclose your information if required by law, in response to subpoenas, court orders, or other legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• In Case of Change of Ownership: In the event of a merger, acquisition, asset sale, or bankruptcy, your information may be transferred to the new owner.
• With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.
• Aggregated and Anonymized Data: We may share aggregated or anonymized data that does not personally identify you for research, market analysis, partnerships, or other business purposes.

6. Your Data Protection Rights

Depending on your location and applicable law (in particular, GDPR for users in the EU), you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of your personal data that we hold.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain conditions.
• Right to Restriction of Processing: You have the right to request the restriction of processing of your data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data if the processing is based on our legitimate interests, under certain conditions.
• Right to Withdraw Consent: If the processing of your data is based on your consent, you have the right to withdraw it at any time. Withdrawal does not affect the lawfulness of prior processing.

How to exercise your rights: Send a written request to privacy@safix.io with the subject "Data Request". We may ask you to verify your identity before fulfilling the request. We aim to respond within 30 calendar days as required by GDPR.

Right to Lodge a Complaint: You also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Technical Measures: Data encryption during transmission and storage, firewalls, intrusion detection systems.
• Organizational Measures: Limited access to personal data only for authorized personnel, employee training on privacy matters.
• Physical Measures: Protection of servers and premises where data is stored.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type and purpose of the data.

For example, information about complaints and violations may be stored for up to 12 months for analysis and reporting under the DSA.

9. Use of Cookies and Similar Technologies (Cookie Policy)

We use cookies and similar technologies (e.g., web beacons, pixel tags) to collect information about your activity on the platform.

10. International Data Transfers

We may transfer personal data to countries outside the EEA, such as the USA. In such cases, we implement appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on our website or app, or by email notification.

12. Automated Decision-Making and Profiling

We use automated processes for purposes such as driver matching, dynamic pricing, and fraud detection. We do not make legally binding automated decisions without human intervention, unless permitted by law.

13. Contact Us

If you have questions about this Privacy Policy, contact us:

• General inquiries: support@safix.io
• Privacy inquiries: privacy@safix.io
• GDPR and DSA inquiries: compliance.eu@safix.io

14. Additional Provisions for EU Users

We comply with the GDPR and DSA. You have the right to lodge a complaint with a supervisory authority in your country. A list is available at the European Data Protection Board website.